5/4/2023 0 Comments Aer lingus customer serviceBuy-on-board products didn't look good quality from looking online, felt very expensive for what they were in comparison to other carriers. Cabin-crew weren't especially warm and friendly and seemed rather unmotivated, they did pass through the cabin quickly offering the buy-on-board snacks and drinks but no menu was offered and it was almost like it was just a formality and seemed a bit surprised or put-out that some people actually wanted any like my neighbour in my seat. Seats were above average comfortable for short-haul, on the way our was old-style so more padding and quite comfortable but on the way back was slimline but fine for an hours flight time - strangely the seat pocket in front had been sewn up so no where to store small belongings, which felt a tad low-cost despite the premium prices charged for this flight. Boarding felt a bit early, but we didn't take off at departure time as it was quite slow - this was because there was only one gate agent checking in everyone including premium passengers and those requiring assistance, although automatic gates were used. Terminal 2 security at Heathrow was calm, although amenities and shops quite poor - since Boots closed, you can't buy water anywhere for less than £2 which is extortionate. ✅ Trip Verified | There was nothing wrong with the flight itself per-se - it took off and landed on time, generally calm. So travelling back 40 minutes was safer than the 20 mins to Glasgow!! Clearly they don’t want to have a plane stranded in Glasgow, as it would cost more than the inconvenience to the full flight of passengers. We were then informed we had been transferred onto the 06:30 flight the following morning, I mean come on, not eating until after 21:30 with children, then trying to sort cases etc and be up for 03:30 the following morning to make the flight, absolute joke! To make things even more hilarious, my friend was travelling on the Aer Lingus flight to Glasgow around the same time we were due to fly, they were 20 mins from landing and they turned back due to a technical fault. Travelling with children, this really isn’t a fair deal. They tried to palm us off with either fish or curry in a separate room and it wasn’t being served until after 21:30. We then had to make our way to the hotel, most of that was guess work, only to find out our so called food voucher wasn’t available for use in any of the hotel restaurants. This would have been straightforward if they hadn’t made us wait 2.5 hours to get our bags back. We were then told to head back to baggage collection to collect our cases, and proceed to check-in to arrange the hotel. Our flight was due to leave at 18.05, they waited until 18.25 to say the flight was cancelled and couldn’t get us on another flight until the following day. If I ran my company the way they did, I’d be out of business. ![]() The services are offered to the customers by us to help in collecting travel information, availability of travel goods and services and for no other purposes.įlycoair shall not be liable for any error or inaccuracies, failure on the site, we always try to provide the best possible fares and deals for the customers.✅ Trip Verified | Absolutely shocking service. The links and other official resources used in this website is only for informative purpose and our main aim is to make things easier for the customers. Other terms and conditions may apply.Īll the logos, trademarks & copyright material belongs to their respective owners. Additional baggage fees and fees for other services may apply. Entire branding is notable for significant purposes only and does not signify any involvement with any airline or organisation.įares presented on the website are quoted by the Pricing Strategy of travel services, in circumstances like seat availability and demand it can be different. ![]() ![]() We do not own any travel services or We are not the airlines, hotel, cruise, and car rental as well as we are not associated with any of them. Agency* we are entirely acting as an agent, Our aim is to create a connection between travellers and suppliers of travel services.
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